Common Legal and Account Questions
Your account remains active and your balance is preserved. We do not charge fees for inactive accounts. If you wish to close your account permanently, contact support to initiate a formal closure. Closed accounts cannot be reopened, so withdraw any balance first.
Yes. Update your email or phone number directly in your account Settings. For more sensitive changes or to request data deletion, contact our support team via live chat. We process requests according to local law, and some data must be retained for payment verification.
If you dispute a transaction, contact support immediately with your account ID and transaction details. We investigate and respond within five business days. Chargeback requests through your payment provider override our internal process, so notify us first.
Report suspected fraud or unauthorized access to support immediately. We verify your identity, secure your account, and investigate. If confirmed, we may reverse fraudulent transactions and restore your balance. Documentation and local law procedures apply.
We do not store your payment method details. Transactions flow directly to regulated Indonesia payment networks. Your deposit and withdrawal confirmations appear in your account history and on your payment app—never ask us to resend or reverify them.
Log in using your email and password on any device. Multi-device access is allowed. If you suspect unauthorized access, change your password immediately and contact support to review recent logins in your account security log.
No. Your account data is kept confidential and used only to operate your mustang 88 account, process payments and comply with local law. We do not sell or transfer your information to other gaming brands or marketing partners.
